Our team works in an integrated manner to support you in building a solid foundation in the area of human resources. You can, therefore, experience more effective solutions to solve organizational challenges involving your employees.
Implementation of clear and adjusted policies and practices to assist the human resources strategy and development in tandem with the business strategy thereby ensuring greater commitment and employee satisfaction.
We wish to mobilize and assess candidates selecting the profile that best suits the needs of your company.
The training process comprises the following stages:We use different methodologies or the one that best suits the type of professional we wish to recruit. In order to carry out this process, we use different sources of recruitment: knowledge network, spontaneous applications, schools and universities, advertisements and Internet searches.
We receive and select the respective candidates based on the mandatory requirements for the job, focusing on the desired profile. The selected resumes are shared and verified with you, thereby allowing fine profile alignment.
We confirm the relevant resume data over a phone interview in order to conduct an overall assessment of the candidate’s motivation, communication skills and expectations for the job.
Assessment of relevant skills and knowledge for the performance of the function, using the most modern national and international instruments and tools validated for the Portuguese population.
We assess the professional background, motivations, expectations and aspirations, values and attitudes towards work, teams and organizations. The aim is to evaluate the potential at the level of key competencies to achieve success in the relevant job, taking into account social skills, personality structure and emotional and intellectual potential. Each candidate’s experience at the level of interpersonal relationships is duly analysed in order to understand how he would act in situations of success, failure, influence and interpersonal conflict, among others.
We present you individual reports from a range of candidates and the relevant profiles for each job, e.g. a summary of the candidate’s professional background, skill profile and motivations for the job.
We use a number of tools to outline the profile of each individual, assessing their emotional, cognitive and other personality traits deemed relevant for the job they are applying to.
Training designed according to your needs and objectives adapted to the relevant employee profile. The training offer focuses on leadership development programs directed at various hierarchical positions, customer relationship programs for employees in charge of customer service, support and management areas and professional skill assessment and development for different professional groups.
The training process comprises the following stages:The most successful stage of all actions carried out given the potential to adapt to the reality of the organisation, knowledge of the business area, strategic objectives and given the manner how this reflects in the relationship with the customer. We select the best methodologies according to both the theme addressed and the target audience. We use a number of techniques to achieve this goal: culture studies and organisational atmosphere; “On the Job” monitoring; structured interviews/questionnaires; quality assessment of customer satisfaction; “Focus Group”; customer friend and mystery shopper.
We focus on the needs identified by the participants in the project and on the elements collected during the Diagnostic Phase in order to design the right intervention model.
We use an essentially practical and experiential methodology to promote behaviour change through the use of customised case studies based on the daily reality of the target audience and role-plays and simulation exercises. In order to foster change, action plans or development plans are then designed.
The effectiveness of the change is evaluated by monitoring results, measuring behaviours after the intervention and comparing them with those observed before the intervention. This methodology aims at verifying the impact of training on employee behaviour and the effectiveness of changes in performance.
Based on the control indicators that allow us to identify possible mismatches between the results achieved and those previously established we promote the improvement of results using modern staff management techniques. We would like to highlight Gamification given the results obtained.
Coaching processes are tailor-made for your business and targeted to different areas such as decision making, time management, interpersonal relationships and motivation.
We promote activities with a high experiential component that allow individual and group reflection. We aim at achieving behavioural change, promotion of team spirit and engagement with the organisation.
After making a diagnosis we outline and create a specific action plan, aiming at achieving the defined objectives. We design and develop our own methodologies and tools to sustain the continuous improvement process thereby achieving a high level of success in the management of human resources.
A solution that provides evaluation, counselling and psychotherapy services aimed at empowering employees and making them more resilient to the growing personal and professional requirements.
